> ## Documentation Index
> Fetch the complete documentation index at: https://help.loopiq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Track Approvals and Resolution in ITSM

## What This Does

This guide explains how to monitor approvals, assignees, and final resolution activity for ITSM records.

## Steps

1. Open the ITSM record detail page.
2. Review the current status.
3. Check whether the item is assigned.
4. Review any approval requirements.
5. Confirm whether SLA, escalation, or policy-driven automation is active.
6. Add comments or evidence as work progresses.
7. Update the status when the record reaches the next workflow step.
8. Record the final resolution when work is complete.
9. Close the item if your process requires a distinct closure step.

## What Happens Next

Closed or resolved records remain available for:

* reporting
* compliance evidence
* incident review
* audit trails