What This Does
This guide gives practical examples of useful custom fields and explains when to use them.Example Custom Fields
Incident Fields
- customer impact summary
- workaround available
- affected region
Change Fields
- rollback owner
- change window type
- validation checklist reference
Story or Task Fields
- business sponsor
- release target
- dependency type
Compliance Fields
- evidence source
- control owner
- review cycle
Best Practices
- Use clear labels.
- Avoid duplicate meanings across fields.
- Prefer selectable values where standardization matters.
- Use text fields only when free-form input is truly needed.
- Test the field in the target form before wider rollout.