What This Does
This guide explains how to create a change request for planned system or process changes.Before You Begin
Prepare:- summary of the change
- implementation details
- impact and risk information
- target environment or service
- rollback approach if applicable
Steps
- Open
ITSM. - Select
Create New. - Choose
Change Request. - Enter a clear title.
- Describe the planned change.
- Select category, priority, and status where needed.
- Add risk, impact, implementation, or rollback details.
- Choose the related application, feature, environment, or release if applicable.
- Save the change request.
What Happens Next
A change request may then:- enter review
- require approval
- be scheduled
- be implemented and validated
- be closed after completion