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Subscription and balance

Analytics is an optional **$4.99 USD per Analytics user/month** add-on to the Paid LoopIQ platform ($4.99/user/month). A user licensed for both costs $9.98/month before usage credits. Both subscriptions must be active for Analytics credit spending. Cancelling the add-on does not delete purchased credits. Organization permissions still apply; purchasing seats or credits does not grant access to another organization’s data.

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Creation and recurring charges

These rates are per resource, not per viewer, widget or refresh. Views, edits and refreshes do not add credit charges. System-provided resources are not automatically enrolled by this change, and neither are existing custom resources.
  1. Confirm your organization and the custom resource you want to create.
  2. Review the creation price and monthly renewal price separately.
  3. Accept both charges explicitly before creating the resource, where available.
  4. Check that creation succeeded before retrying. Failed creation and duplicate delivery retries must not produce another debit.
  5. Review the renewal date and itemized usage with your credit administrator.
The first renewal is one calendar month after successful creation. A January 31 anniversary falls on February’s last day, then returns to March 31. The backend does not impose accumulated catch-up charges for scheduler downtime. Before archiving or deleting a resource, confirm its renewal status with your credit administrator. A paused billing record alone is not confirmation that scheduled work has stopped.

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AI operations

Review the quote and confirm it before LoopIQ starts generation. Cancelling the confirmation does not spend credits. Failed generation must not be treated as a completed charge. Ordinary SQL, dashboard reads, filters, drill-down and exports of existing results remain free of additional credits within service limits. Current templated report delivery is unmetered.

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License check and access screen

Analytics requires an active or trialing Analytics add-on and the appropriate Analytics role. If the access screen appears:
  1. Confirm that you selected the correct organization.
  2. Ask a billing administrator to verify the Analytics subscription or trial.
  3. Ask an organization administrator to verify your Analytics role.
  4. After access changes, close and reopen the Analytics tab. Entitlement results can remain cached in the tab for about five minutes.
Some organizations receive audited, support-provisioned Analytics access. The access screen can show the subscription as active while the Stripe billing portal remains unavailable. In that case, contact your billing administrator or LoopIQ support rather than starting another checkout.

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Analytics roles

  • Viewer can open permitted dashboards and existing analytical resources.
  • Editor can create or update permitted metrics, charts, dashboards, and review artifacts.
  • Admin can manage Analytics configuration and access within the organization.
Roles do not cross organization boundaries. A subscription or credit balance does not replace role checks.