Skip to main content
ScrambleID is the sign-in provider for LoopIQ. First-time users create a ScrambleID identity on their phone and then connect it to the LoopIQ account created by their organization. The important final step is selecting Have a company activation code? and entering the code from your activation email. Creating a general ScrambleID profile by itself does not connect you to LoopIQ.

​
Before you begin

Have the following ready:
  • The LoopIQ or ScrambleID activation email sent to your work email address
  • The company activation code from that email
  • A mobile phone that can receive an SMS message
  • The ScrambleID app for iOS or Android
Use the same work email address that received your LoopIQ invitation. LoopIQ uses that email to resolve your organization membership and permissions.

​
Register your account

1

Start a new ScrambleID account

Open the ScrambleID mobile app and select New Account.If you already use ScrambleID on this device, select I already have ScrambleID instead and continue to the company activation step for the existing account.ScrambleID welcome screen with New Account selected
2

Choose phone registration

On the Register panel, select Enter Phone Number.Use Scan QR only when your organization administrator has specifically given you a registration QR code.ScrambleID registration options with Enter Phone Number selected
3

Enter your mobile number

Confirm the country code, enter the mobile number that can receive your verification text, and select Send Code.ScrambleID phone-number entry screen
4

Verify the phone number

Enter the six-digit code sent by SMS and select Verify.If the message does not arrive, wait until the countdown ends and use Resend code. Also confirm that the displayed phone number and country code are correct.ScrambleID six-digit phone verification screen
5

Complete your profile

Enter your first name, last name, and the same work email address that received the LoopIQ invitation. Review the terms and privacy policy, then select Continue.Do not substitute a personal email address. A different email can prevent LoopIQ from finding your existing organization membership.ScrambleID profile form requesting name and email
6

Connect ScrambleID to LoopIQ

When You're all set appears, select Have a company activation code?. Do not stop at this screen or select Get Started before attaching the LoopIQ activation.ScrambleID completion screen with Have a company activation code selected
7

Enter the company activation

On the next screen, enter:
  1. The work email address from your LoopIQ invitation
  2. The company activation code from the activation email
Submit the activation and wait for ScrambleID to confirm that registration is complete. Activation codes expire, so use the code before the expiration time shown in the email.
8

Sign in to LoopIQ

Return to LoopIQ and select Log in. LoopIQ opens ScrambleID for authentication and then loads the organization and access assigned to your verified work email.

​
What successful registration means

After registration:
  • ScrambleID confirms your identity and registered device.
  • LoopIQ resolves your organization, teams, roles, and permissions from the LoopIQ account associated with your work email.
  • The same ScrambleID identity can authenticate supported LoopIQ web and mobile applications, subject to your LoopIQ permissions.

​
Troubleshooting

​
The SMS code did not arrive

Confirm the country code and phone number, wait for the resend timer, and then select Resend code. If messages are blocked by your carrier or device, contact your mobile provider or organization administrator.

​
The company activation code is rejected

  • Make sure you entered the code from the most recent activation email.
  • Confirm that the work email matches the invitation exactly.
  • Check whether the code has expired.
  • Ask your LoopIQ organization administrator to resend the activation if needed.

​
ScrambleID says registration is complete, but LoopIQ denies access

Your ScrambleID identity may be valid while your LoopIQ organization membership is missing or inactive. Ask your LoopIQ organization administrator to confirm your user record, organization membership, role, and active status.

​
You used a different email address

Sign out and contact your LoopIQ organization administrator before creating another account. The administrator can confirm which identity should be linked to your LoopIQ membership.
Do not share an SMS verification code or company activation code with another person. Enter activation codes only in the official ScrambleID app.

​
Get help

Contact your LoopIQ organization administrator or email support@loopiq.com. Include your work email and the step where registration stopped, but never include your verification or activation code.