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LoopIQ uses ScrambleID to authenticate people. LoopIQ then resolves your organization membership, roles, team access, and permissions before showing protected data.

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Sign in

  1. Open your LoopIQ sign-in page.
  2. Continue to ScrambleID when prompted.
  3. Complete authentication and consent in the ScrambleID flow.
  4. Return to LoopIQ and confirm the organization and team shown in the workspace.
A valid ScrambleID identity does not by itself grant access to an organization. If sign-in succeeds but LoopIQ denies access, ask an administrator to verify your membership and role.

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Keep your session active

LoopIQ can refresh an eligible session in the background. You may be asked to authenticate again when:
  • your session or refresh token expires
  • an administrator revokes access
  • your organization membership changes
  • the identity provider requires a new sign-in
  • browser privacy settings prevent the session from being refreshed
If a page starts returning access errors, save unsaved work, refresh once, and sign in again. Do not repeatedly submit a form or chargeable action while the session state is unclear.

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Sign out securely

  1. Open your profile or account menu.
  2. Select Sign out.
  3. Wait for LoopIQ to finish the sign-out flow before closing the tab.
  4. On a shared device, also close all LoopIQ tabs and the ScrambleID browser session.
Signing out clears the LoopIQ session and requests token revocation where the identity provider supports it. It does not delete your LoopIQ account, organization membership, audit history, or work records.

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Troubleshoot session problems

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Sign-in returns to the wrong organization

Use the organization selector after sign-in. If the organization is unavailable, confirm that an administrator invited the same ScrambleID identity you authenticated with.

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The session expired while editing

Copy any unsaved text if the page still allows it, sign in again, and confirm the record before resubmitting. A timed-out page is not proof that the earlier request failed.

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Sign-out appears incomplete

Close other LoopIQ tabs, retry Sign out, and clear only the LoopIQ site session if necessary. Do not share cookies, tokens, callback URLs, or browser-storage values with support.