Documentation Index
Fetch the complete documentation index at: https://help.loopiq.com/llms.txt
Use this file to discover all available pages before exploring further.
Create an Incident
What this does
This guide explains how to log an incident and make sure it contains enough information for triage and resolution.Before you begin
Gather:- incident summary
- impact details
- urgency or severity information
- affected service, environment, or application if known
Steps
- Open
ITSM. - Choose
Create New. - Select
Incident. - Enter a clear incident title.
- Add a description of what happened.
- Select severity, priority, and category where applicable.
- Choose the affected application, module, feature, service, or environment if known.
- Assign the incident if your process requires an owner during creation.
- Save the incident.
Verify the result
- Open the ITSM list view.
- Confirm the incident appears in the Incident tab.
- Open the incident detail page.
- Review the status, assignee, severity, and linked records.
What happens next
After creation, the incident can be:- triaged
- assigned
- escalated
- resolved
- reviewed for SLA compliance
Tips
- Use severity for business impact.
- Use priority for work handling order.
- Add enough detail for the next person to act without asking for basic context.